Terms and Conditions
TERMS & CONDITIONS
I understand and agree to all of these terms and conditions upon purchasing:
- I have read the return & shipping policy pages.
- I understand that DUE TO COVID-19 there may be a delay in my delivery. It may take 2-6 weeks (only counting business days) OR MORE to receive my order.
- I confirm that I have ordered the correct color, style, and quantity.
- I understand that changes cannot be made to my order after 24 hours of placing my order.
- I understand that if I change my order during processing that it will cause a delay in my shipping/receiving.
- I understand that cancelling my order after 24 hours of placing the order will result in a cancellation fee of 50% of my order value.
- I understand that my order cannot be cancelled once shipped
- I confirm that my shipping and email address is correct.
- I understand if there's a return to sender due to wrong/invalid address I must pay a shipping fee in order to get it sent to the correct address.
- I understand that due to COVID-19 that I may or may not have to sign for my package under the discretion of the package handler.
- I understand that Lashawn Janae is not responsible for any missed or rescheduled deliveries from USPS/FEDEX
- I understand it is my responsibility to track my order and stay on top of expected delivery date to prevent lost or stolen package. I also understand I may need to provide any requested information to the delivery company.
- I understand that Lashawn Janae is not responsible for lost or stolen packages.
- I understand if I received my items damaged or defected I have 5 days to report it in order to receive a discount or possible replacement. After day 5 Lashawn Janae is not responsible for damaged items.
LJ Exclusive items are hand made and made to order. Please allow 2-3 weeks processing for these items. Once your garment has been completed and shipped you will receive tracking information via email or phone.
For ready to wear items please allow 3-5 business days processing (preparation before shipping). 3-10 business days transit time. You will be given estimated delivery dates when you place your order. You will receive your order anywhere between those dates.
**For large orders (5+ items) Please allow an additional 2-3 business days for processing time.
***Please note, our ready to wear items ship directly from our manufacturers (In China) and our LJ Exclusives (Made in House) Our shipped from North Carolina.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.***EXCLUSIONS***
1.) FINAL SALE ITEMS CAN NOT BE RETURNED OR EXCHANGED.
2.) ITEMS PURCHASED ON A BOGO DEAL CAN NOT BE RETURNED OR EXCHANGED
Orders placed on Facebook/Instagram and outside of the United States are responsible for obtaining a return label. We will provide the return address once we receive the return request.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
For United States Orders placed on our website, To start a return CLICK HERE
For orders placed on Facebook/Instagram and Outside of United States to request a return please email the following information to firstname.lastname@example.org or CLICK HERE
You can always contact us for any return question at email@example.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on FINAL sale items and gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method (minus the shipping cost). Please remember it can take some time for your bank or credit card company to process and post the refund too.